Terms & Conditions

1. Acceptance of Terms

By booking a service with Two Mates Cleaning ("we", "us", "our") or using our website at twomatescleaning.com.au, you ("the Customer") agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not book our services or use our website.

These terms constitute a legally binding agreement between you and Two Mates Cleaning, governed by the laws of Western Australia, Australia.

2. Services

2.1 Scope of Services

Two Mates Cleaning provides professional cleaning services including but not limited to: bond/end-of-lease cleaning, vacate cleaning, carpet steam cleaning, window cleaning, oven and appliance cleaning, regular domestic cleaning, and commercial cleaning. The exact scope of work for each booking will be agreed upon prior to commencement.

2.2 Service Standards

We endeavour to provide all services to a professional standard. Our bond cleaning services follow an REIQ-approved checklist. However, cleaning outcomes may vary depending on the condition of the property, pre-existing damage or staining, and other factors outside our control.

2.3 Equipment and Products

Unless otherwise agreed, we supply all necessary cleaning equipment and eco-friendly, hospital-grade cleaning products. Customers are not required to provide any materials.

3. Booking and Confirmation

3.1 Booking Process

Bookings can be made via our website, phone or email. A booking is confirmed only when you receive a written confirmation from Two Mates Cleaning. Verbal agreements are not binding until confirmed in writing.

3.2 Accurate Information

You are responsible for providing accurate information at the time of booking, including property size, number of rooms and bathrooms, access details and any special requirements. Inaccurate information may result in additional charges or rescheduling.

3.3 Access to Property

You must ensure our team has safe and unobstructed access to the property at the agreed time. If access cannot be obtained, a cancellation fee may apply (see Section 5).

4. Pricing and Payment

4.1 Quotes

All quotes provided are estimates based on information supplied at the time of enquiry. Final pricing may vary if the actual scope of work differs from what was described. We will notify you of any variation before commencing additional work.

4.2 Payment Terms

Payment is due upon completion of the service unless otherwise agreed in writing. We accept payment by bank transfer, credit card, and other methods as agreed. Invoices not paid within 14 days may incur a late payment fee of 1.5% per month.

4.3 GST

All prices are inclusive of GST (Goods and Services Tax) at the current Australian rate of 10%, unless stated otherwise.

5. Cancellations and Rescheduling

5.1 Customer Cancellations

• More than 48 hours notice: No cancellation fee — full refund of any deposit paid
• 24–48 hours notice: 25% of the quoted service fee
• Less than 24 hours notice: 50% of the quoted service fee
• No show / no access: 100% of the quoted service fee

5.2 Rescheduling

You may reschedule your booking at no charge if more than 48 hours notice is provided. Rescheduling with less than 48 hours notice is subject to availability and may incur a fee equivalent to the cancellation policy above.

5.3 Our Cancellations

In the unlikely event we need to cancel or reschedule a confirmed booking, we will notify you as soon as possible and offer an alternative date or a full refund of any deposit paid.

6. Bond-Back Guarantee

The Bond-Back Guarantee is subject to the following conditions:

• The issue must be identified on the property manager's official inspection report
• We must be notified within 72 hours of the final inspection
• Access to the property for re-cleaning must be provided within 7 days of notification
• The issue must relate to cleaning tasks included in the original agreed scope
• The property must not have been occupied or used after our clean was completed
• The guarantee does not cover damage, wear and tear, or pre-existing conditions

The guarantee applies to bond cleaning services only and does not apply to regular domestic, commercial, or other cleaning types.

7. Limitation of Liability

7.1 Our Liability

Two Mates Cleaning carries public liability insurance of up to $5,000,000 AUD. In the event of damage caused directly by our staff, please notify us in writing within 24 hours with photographic evidence.

7.2 Exclusions

To the maximum extent permitted by law, we are not liable for:

• Pre-existing damage, staining or conditions present prior to our service
• Items not disclosed at the time of booking (e.g. fragile or antique items)
• Damage caused by our equipment operating correctly on surfaces that cannot withstand standard cleaning methods
• Loss of bond deposit due to factors unrelated to cleaning (e.g. property damage, unpaid rent)
• Indirect or consequential losses of any kind

8. Customer Obligations

As a customer, you agree to:

• Provide accurate information about the property and service requirements
• Ensure the property is safe for our staff to work in (adequate lighting, no hazardous materials)
• Disclose the presence of pets, pest infestations or health hazards prior to booking
• Not request our staff to perform tasks outside the agreed scope without prior agreement
• Treat our staff with respect — we reserve the right to terminate a service and charge in full if staff are subjected to harassment or unsafe conditions

9. Intellectual Property

All content on the Two Mates Cleaning website, including text, images, logos and design, is owned by or licensed to Two Mates Cleaning and protected by Australian copyright law. You may not reproduce, distribute or use our content without prior written permission.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms and Conditions.

11. Disputes

If you have a complaint, please contact us first and we will make every effort to resolve it promptly. If a dispute cannot be resolved directly, it may be referred to the relevant consumer protection authority in Western Australia (Consumer Protection, Department of Mines, Industry Regulation and Safety).

These Terms are governed by the laws of Western Australia and Australia. Any legal proceedings must be brought in the courts of Western Australia.

12. Changes to These Terms

We may update these Terms and Conditions at any time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our services constitutes acceptance of any changes.

13. Contact Us

For any questions about these Terms and Conditions, please contact us:

• Email: contact@twomatescleaning.com.au
• Phone: +61 420 718 756 / 0431 474 891
• Address: Two Mates Cleaning, Perth, Western Australia