Privacy Policy

1. Introduction

Two Mates Cleaning ("we", "our" or "us") is committed to protecting the privacy of our customers, website visitors and business contacts. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

When you request a quote, book a service or contact us, we may collect:

• Full name and contact details (phone number, email address)
• Property address and access instructions
• Service preferences and cleaning requirements
• Payment information (processed securely via third-party providers)
• Any correspondence, feedback or reviews you provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited, links clicked and time spent on site
• Device type and operating system
• Referring website or search engine

This information is collected via cookies, web beacons and similar technologies. Please see our Cookie section below for more detail.

3. How We Use Your Information

We use your personal information to:

• Provide, schedule and manage our cleaning services
• Respond to enquiries and send quotes
• Process payments and send invoices and receipts
• Send appointment reminders and service follow-ups
• Improve our website, services and customer experience
• Send promotional offers and newsletters (only with your consent)
• Comply with legal obligations

We will not use your personal information for purposes other than those listed above without your consent, except where required or authorised by law.

4. Disclosure of Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business (e.g. scheduling software, payment processors, email platforms) — these parties are bound by confidentiality obligations
• Our cleaning staff to the extent necessary to perform your booked service (property address and access details only)
• Law enforcement or government agencies where required by law, court order or to protect our legal rights

All third-party service providers are selected carefully and are required to handle your information in accordance with applicable privacy laws.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure. Security measures include:

• SSL encryption on our website
• Secure password-protected systems with restricted staff access
• Regular security reviews of our data practices
• Secure payment processing via accredited third-party providers (we do not store card details)

Despite these measures, no data transmission or storage system is completely secure. If you believe your information has been compromised, please contact us immediately.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Customer booking records are typically retained for 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time (subject to legal obligations — see Section 8).

7. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — required for the website to function correctly
• Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies — to deliver relevant advertising (only with your consent)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights & Choices

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond within 30 days.

9. Marketing Communications

With your consent, we may send you promotional emails, SMS messages or newsletters about our services, special offers and cleaning tips. You can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly. We will not send marketing communications if you have opted out.

10. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

• Email: contact@twomatescleaning.com.au
• Phone: +61 420 718 756 / 0431 474 891
• Address: Two Mates Cleaning, Perth, Western Australia

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.